Terms and Conditions

Last Updated: Tuesday 11 November 2025

Welcome to PLUSHPRIME, a leading online store supplying premium PU Self-Adhesive Leather in the United Kingdom.

These Terms and Conditions form a legal agreement between PLUSHPRIME (“we”, “us”, “our”) and the customer (“you”, “your”).

By accessing or purchasing from www.plushprime.co.uk, you agree to follow the policies, rules, and conditions outlined on this page.

If you do not agree with any part of these Terms, please do not use our website or services.

✅ 1. Purpose of These Terms

Our Terms and Conditions act as a contract between PLUSHPRIME and our customers.

They exist to:

• Manage expectations regarding products, services, returns and delivery

• Allow us to cancel, modify or withdraw services if necessary

• Protect our business and customers against misuse, fraud or harmful behaviour

• Explain copyright and ownership rules

• Make sure customers understand their responsibilities when using this website

By using this website, you accept that you have read and agreed to these terms.

✅ 2. Use of Our Website

You may browse and purchase products from our website as long as:

• You are at least 18 years old

• You provide accurate billing and delivery information

• You do not use the website for unlawful, abusive, fraudulent or harmful purposes

• You do not copy, modify, or distribute any part of our website without permission

Prohibited behaviour includes (but is not limited to):

• Harassment, abuse, hate speech or illegal activity

• Attempting to damage or hack the website

• Uploading viruses, spam, ads, or deceptive content

• Using automated systems (bots, scrapers, etc.)

We reserve the right to restrict access, cancel orders, or terminate accounts if users violate these terms.

✅ 3. Product Information & Website Accuracy

We work hard to ensure that all information, images, descriptions, and prices displayed on our website are accurate.

However, occasional errors may occur. Therefore:

• Colours may appear slightly different due to lighting or screen settings

• Product measurements and textures may vary slightly

• We reserve the right to correct errors or update product details at any time

PLUSHPRIME is not responsible for losses caused by temporary website downtime, technical issues or typographical errors.

✅ 4. Orders, Payments & Cancellations

When you place an order:

• You confirm that the information you provide is true and complete

• Payment must be made in full at checkout

• Orders may be cancelled if payment fails, information is incorrect, or suspicious activity is detected

We reserve the right to cancel or refuse an order if:

• The product is out of stock

• Pricing errors occur

• Fraud or misuse is suspected

If an order is cancelled, a refund will be issued to the original payment method.

✅ 5. Return, Replacement & Refund Policy

PLUSHPRIME works hard to ensure that every product meets high quality standards and is delivered accurately.

Because our products are cut and prepared specifically for each customer, your purchase will qualify for return, refund or replacement only if:

1. The product itself is defective or damaged

2. The print or material quality is poor

3. The final product is significantly different from what was displayed on the website

If your order qualifies, please email support@plushprime.co.uk within 30 days of delivery, and include:

• Your order number and registered email address

• Clear photos of the damaged or incorrect item

• Photos of the entire product and close-ups of the issue

✅ Refund & Replacement Processing Time

• Approved refunds are processed immediately, but may take 5–10 business days to appear depending on the payment method

• If we request that an item be returned, your refund or replacement will only be issued after the product is received back at our warehouse

• Customers are responsible for return shipping costs unless the product is proven defective

• Shipping fees, taxes, and handling costs are non-refundable

To qualify for a refund, the item must be unused, clean, and in original condition.

Items returned in poor or used condition will not be refunded, and the item will be forfeited.

✅ 6. Intellectual Property & Copyright

All content on this website including product images, descriptions, logos, branding, text, videos, and design is owned by PLUSHPRIME.

You are not allowed to:

• Copy, reproduce, or republish our content

• Use our images or text for commercial purposes

• Sell, reshare, or distribute our material

• Create imitation products based on our design or branding

You may only use our content for personal, non-commercial browsing.

✅ 7. Liability Disclaimer

PLUSHPRIME is not liable for:

• Losses or damage caused by incorrect installation or misuse of products

• Website outages, delays, or technical interruptions

• Shipping delays caused by couriers or customs

• Colour variations caused by screen resolution or lighting

• Improper cutting or incorrect application done by customers

Your use of our products is at your own risk.

Always follow installation instructions and test small areas before full application.

✅ 8. Account Termination

We reserve the right to suspend or terminate customer accounts if:

• Terms and Conditions are violated

• Fraud, abuse, or illegal activity is suspected

• False claims or chargebacks are filed without valid reason

✅ 9. Changes to Terms & Conditions

PLUSHPRIME may update these Terms and Conditions at any time.

All changes take effect immediately once posted on the website.

We recommend checking this page regularly.

✅ 10. Contact Details

Customer Services Team

📧 support@plushprime.co.uk

🕒 Monday – Friday, 8:00 AM – 5:00 PM (London time)

Emails sent outside business hours will receive a response within 24 hours.